Frequently Asked Questions

100% Satisfaction Guarantee
 
We offer a 100% Satisfaction guarantee and if you are unhappy with your purchase, please send the item(s) back to us, but withing window of 7 days of receipt. 
 
Some Restrictions Apply
All returns must be received in original condition or unopened packaging (such as Sets and Mixes).
 
If you have received an item that was damaged upon arrival, please email us first to let us know.
 
Clearance items are considered to be a Final Sale and are not returnable.
 
Partial returns of sets or items purchased with Quantity Discount Pricing are not accepted for refund or credit and must be returned together.
 
Processing Returns
 
Our policy is to process all returns within 5 business days after they arrive to us.
 
If you have any questions please feel free to contact us at +91-22-24083300 or email us
 
Please visit our Cancel, Refund & Return Policy page for more information.
Our Wharehouse is located at:
 
Nature’s Crest,
Unit 3, Vataria, Opp Ganesh Sugar Factory,
Valia Road, Ankleshwar,
Gujarat – 393135, IN
 
We also have a office at Mumbai, Maharashtra
 
Nature’s Crest,
91, Sagar Nivas, Ground Floor,
Bhaudaji Cross Road No: 10,
Matunga East, Mumbai,
Maharashtra – 400019, IN
 
You can also email us or call us on +91-22-24083300, Monday to Saturday 11AM to 8PM.
 
You can also visit on our Contact Us Page for more information.

Yes, we offer discount codes, please register at our site to receive the offers & discount codes.

Where can I get a coupon code?

Register at our website and you’ll be sure to receive a discount code and offer every month !

How do I apply my coupon Code?

You can enter coupon code during checkout of your order.

Why isn’t my coupon code working?

Please note that only one coupon code can be applied per order. If your coupon code is not working, please check to make sure you entered the coupon code correctly. While our coupon system is not case sensitive, it does consider a space before or after the code as a character, so please make sure you have not added a space to the code when typing or copying the coupon. If a coupon code is expired or invalid, it will not apply, and you will see an error message.

The pictures that you see on the product pages are typical of the quality of the crystals offered and are not the exact crystals that you will be receiving. We are not able to photograph every crystal available. While we cannot guarantee specific requests, if you are looking for certain attributes (such as rounder, darker, lighter, thinner, thicker) please place this information in the comments section at checkout and our packing team will do their best to accommodate your request.

Since each crystal is unique, the sizes and grades do vary, but we sort our crystals carefully to represent the grades and sizes as accurately as possible. Please see the HIGHLIGHTS box located on the right of each product page for the size and grade information specific to that product.

Online Payments
 
We accept most credit/debit cards like Visa, Mastercard, American Express.
 
Manual Payments
 
We also accept Manual Payments through Bank Transfer (NEFT/IMPS), PayTM & Cash Deposit in our bank account, select Manual Payments while checkout and contact us by email and we shall send you the details. You can also call us on +91-22-24083300 for more information.
 
ALL ORDERS WILL ONLY BE DISPATCHED AFTER REALIZATION OF FULL PAYMENT.
Shipping is FREE for orders over ₹ 499.00, for orders below this amount there is nominal charge of ₹ 75.00 for shipping.
 
We also offer Expedited Shipping at the cost of ₹150.00 Extra.
 
Please visit our Shipping Policy page for more information.
Orders received before 1:00 PM are generally dispatched the same day, for the orders received after 1:00 PM, dispatch is usually next day.
 
Depending on the number of orders that day, there might be some delay in processing your order, we shall send you the email with the tracking details as soon as your order is dispatched.
 
If you have any further queries regarding your order you can email us or call us on +91-22-24083300.
 
Please visit our Shipping Policy page for more information.

We ship all over INDIA, if you are located in India, we can most probably ship to you, if your location is not covered by the leading Courier Companies / India Post, we shall email you for the alternate address, else we shall fully refund your order amount.

We do not ship internationally, please email us or call us on +91-22-24083300 for options to receive our goods internationally.

Please visit our Shipping Policy page for more information.

We use XpressBees, Delhivery, FedEx, Shree Nandan Courier, Shree Anjani Courier, Professional Courier, India Post for the dispatch of the order.
 
The courier service used to dispatch depends on your shipping address, we shall use fastest possible service for your location.
 
For Standard Shipping, we use surface or regular mode.
For Expedited Shipping, we use express or air mode.
We dispatch the order the same day or by next day.
 
For standard shipping it usually takes 5 to 7 business days.
For expedited shipping it usually takes 3 to 4 business days.
 
Shipping time is also dependant on your location, delivery delays can occasionally occur.
 
Please visit our Shipping Policy page for more information.
We shall send you the email and SMS with the tracking link after your order is dispatched, you can use the link to track your order.
 
Alternatively you can visit track.naturescrest.com to track your order by entering your Order ID on the tracking page.
 
If you still have any query you can email us or call us on +91-22-24083300 for more information just dont forget to mention your Order ID.

At Nature’s Crest, we take your privacy very seriously, we do not share your information with any 3rd party.

We shall occasionally contact you by email or SMS to send you the offers and/or coupon codes so that you can save on your next order.

Please visit our Privacy Policy page for more information.

We have made sure that our website is secure for your shopping pleasure. We use secure pages & we never store your credit/debit card information, payment is processed directly with the payment gateway and no information is stored on our servers after the order is processed.
 
All of our shopping cart and checkout pages are secure, we use RSA 2048 bits (e 65537) key with SHA256withRSA Signature algorithm to encrypt the data between you & our servers.
 
You can visit below given link to check SSL Report of our website with Qualys (ssllabs.com).
 
 
We have a overall rating of “A” for our website.

Yes we accept customized orders, please email us or call us on +91-22-24083300 with your customization requirement we will try our best to accommodate the same.

We have kept our prices very competative, but if you have requirements or want to order in bulk, then please email us or call us on +91-22-24083300 with your requirements, we shall try our best to give you the best possible prices.

No problem, please email us or call us on +91-22-24083300 from monday to saturday 11AM to 8PM and we shall try our best to answer your questions.